Privacy Policy
Contents
- Scope of Policy
- Information We Collect
- How Information Is Used
- Cookies & Analytics
- Service Requests
- Marketing Communications
- Information Sharing
- Data Security
- Data Retention
- Your Rights
- Children’s Privacy
- International Visitors
- Policy Updates
- Contact Information
1. Scope of this Policy
This Privacy Policy explains how Touch People Gardening Works collects, stores, uses, protects, and shares information obtained through our website, newsletter subscriptions, service request forms, farm visit registrations, customer enquiries, and other interactions with our business. By using our website you agree to the practices described in this policy.
2. Information We Collect
Depending on how you interact with us, we may collect contact details, project information, communication history, payment-related details where applicable, and technical information such as browser type, IP address, device identifiers, cookies, and website usage statistics.
| Category | Examples |
|---|---|
| Contact Information | Name, Email, Phone Number |
| Project Information | Property Address, Requested Service, Preferred Dates |
| Technical Information | Browser, Device, IP Address, Cookies |
3. How We Use Your Information
- Respond to enquiries and quotations.
- Schedule gardening and landscaping services.
- Process bookings and farm visit requests.
- Improve our website and customer experience.
- Send newsletters and seasonal gardening tips when subscribed.
- Meet legal, accounting, and operational obligations.
4. Cookies & Analytics
Cookies help remember preferences, improve website performance, measure visitor activity, and identify opportunities to enhance our services. We may use analytics tools that collect aggregated usage information without identifying individual visitors.
5. Service Requests & Customer Communication
Information submitted through contact forms, estimate requests, maintenance bookings, and service enquiries is used only to provide requested services, arrange appointments, communicate project updates, and maintain customer records.
6. Marketing Communications
If you subscribe to our newsletter, you may receive gardening advice, seasonal offers, maintenance reminders, and company news. Every marketing email includes an unsubscribe option.
7. Information Sharing
We do not sell or rent personal information. Information may be shared only with trusted service providers when necessary to operate our business, process requested services, comply with legal obligations, or protect our legal rights.
8. Data Security
Reasonable administrative, technical, and physical safeguards are implemented to protect personal information. Although we continually improve our security practices, no electronic storage or transmission method can be guaranteed to be completely secure.
9. Data Retention
Information is retained only for as long as reasonably necessary to provide services, comply with legal requirements, resolve disputes, maintain records, and enforce agreements. Information that is no longer required is securely removed or anonymized.
10. Your Privacy Rights
Where applicable, you may request access to your personal information, request corrections, request deletion, withdraw consent for marketing communications, or ask questions about how your information is processed.
11. Children’s Privacy
Our services are intended for a general audience. We do not knowingly collect personal information from children under 13 years of age.
12. International Visitors
If you access our website from outside the country in which we operate, your information may be transferred and processed where our systems or service providers are located.
13. Changes to this Policy
We may revise this Privacy Policy periodically. Updated versions become effective immediately after publication on this page. Continued use of the website indicates acceptance of the revised policy.
14. Contact Information
If you have questions regarding this Privacy Policy or wish to exercise applicable privacy rights, please contact Touch People Gardening Works using the contact information published on our Contact Us page.